Want To Know How To Contact Facebook Chat Support?
There are many instances where you will need to contact Facebook Live Chat Support. Whether it may be that your Facebook or Instagram account has been disabled or hacked, your Facebook back ad account has been disabled. You most likely can not solve this problem on your own and need support and someone to talk to guide you and solve the dilemma you are in.
We made this article that has been proven to get you in the door and talk to a live chat customer service representative from Facebook. If your account has been disabled or hacked, we made an article that has helped thousands of people get their Facebook or Instagram account back when it was disabled or hacked. If not read on to find out how to get in touch with Facebook.
How To Contact Facebook Business Chat Support
The first two things you need to do are make sure you’re logged into Facebook on your web browser (not the Facebook app).
And then, make sure you have a business account.
This won’t work if you don’t have a Facebook Business Manager set up. It is a very straightforward process and all you need to do is click on the blue button labeled "Create Account" shown above and follow the instructions.
Step 1: Once you’re logged in, go to facebook.com/business/help/support, scroll down, and make sure you have the right ad account selected.
Step 2: Then on the next screen, select the topic you need assistance with.
If you scroll down, you’ll see that you can click “Load more” a few times because they have an overload of issues to choose from.
But if you still can’t find an issue that exactly illustrates the one you’re having, just choose one closely affiliated to it. This is because we assume they try to assign you to a rep from specific departments depending on what you select.
Step 3: On the next screen, you’ll see that they try to give you a support article to read through in case that solves your problem. Though in most cases, it doesn’t, that’s why you’re here in the first place.
So if you still need to chat with a real person to get your issue resolved, then click the blue Contact Support button.
Step 4: From there, you’ll need to fill out an email and phone number that they can contact you with. This is just in case they need to continue the conversation off of chat or in case you get disconnected.
Step 5: Then, use the textbox to describe exactly what’s happening.
Give any details about your situation that you want them to know.
Use the Select file button to upload any screenshots or photos of the issue that can help explain your problem.
After that, it will tell you what the average wait time is to speak with somebody as a heads up, and you can click the blue Start chat button.
This will open up your Facebook messenger so that you can live chat with a Facebook business chat support representative to take care of your issue.
Tips & Tricks To Use When You Contact Facebook Chat Support
1. Ask to get your case number
Depending on whether they’re able to settle your issue via chat or not, they may send you a follow-up email. Ask that they enclose your case number in the email or see if you can go ahead and get it while you’re chatting with them. This is so that if you end up speaking with a different person, later on, you can give them that case ID number to refer to.
Because in our experience, if you end up having to go back to Facebook support chat the new representative won’t be able to see your previous conversations.
2. Facebook May Not Help The First Time
We believe a lot of Facebook business chat support people are outsourced, not working directly for Facebook.
And just being transparent with our experiences as digital marketers who have had to reach out to Facebook support many times on behalf of our clients we have found ourselves guiding the support rep giving them instructions on what we need them to do on their end. That’s in order for the problem to be fixed instead of the other way around.
3. Be patient when contacting Facebook Support
So we would say patience is also something to have on hand when using the live chat tool. The last thing to note is that as far as we know at the time Facebook chat is not available 24/7 so you may have to see when they are available to take your inquiry. The best times would be during the morning to contact them.
We know that when you own a small business and you’re doing everything you can to execute an effective Facebook marketing campaign it can be frustrating to run into unsolvable problems and even more frustrating when you can’t get in touch with the correct people to assist you.
So we hope this post helps give you some resources that you can count on. As mentioned, we do have a great guide to help you in the quest to contact Facebook Support and get your account back if needed.