Is Your Facebook Ad Account Disabled? Here is How to Get it Back - 2025 Guide
- Nick
- 4 days ago
- 9 min read
Are you in this scenario with your Facebook Ad Account? You have been running ads for your business or a client for months with no problem. Then one day you get an email or you check your Ad Account like you normally do and notice your Facebook Ad Account has been Disabled.
The good news is that we made this article tailored to many problems we have seen when a Facebook Ad account is disabled, and its FREE!
To save you time, and if this article helps you, make sure you have these problems listed below on your Facebook Ad Account.
Facebook disabled my ad account for no reason.
Facebook deleted my ad account.
Facebook suspended my ad account.
I am having trouble recovering my Facebook Ad account.
Someone hacked my Facebook account (now my FB ad account is disabled).
Facebook's appeal decision has not changed for days or weeks.
If yes, Facebook or now known as Meta, has likely disabled your account, and you fall into one of the problem categories listed above. Let's see how to get your Facebook or Facebook Ad account back ASAP!
We have seen all of these problems before. Reading this article, you may find a solution for your Facebook account is disabled, hacked or suspended. Just make sure to take action as soon as possible and you will recover the disabled Facebook ad account!
The longer you wait, the less chance of a successful social media account recovery.
Also, if you are looking for a customer support phone number that will be very hard to come by or impossible to recover your, Facebook account, and a fast pay-to-play way to get your Facebook account after it has been banned or disabled, some companies may assist.
In this tutorial, you’ll find out why Facebook may suspend your ads and show you how to activate a disabled Facebook ad account as fast as possible!
Why Was My Facebook Ad Account Disabled?
After you launch an ad, Facebook considers a couple of things.
The first is the ad itself, including its texts, images, targeting settings, and positioning. The second is the landing page where the ad is displayed, the page’s functionality, and how well the page matches the promoted product or service.
Facebook ads must comply with numerous advertising policies and community standards.
Here are some wording scenarios that may be the reason why your Facebook Ad Account is disabled. Check these below so you can fix them!
Use of flagged words, such as “this” because that word is often used as clickbait. Excessive use of “you” or “your” may also cause disapproval.
Unnecessary amounts of markings, characters, or using all capital letters.
An issue with your landing page. Redirects to another type of page, obtrusive pop-ups, or income claims will get flagged.
Violating the personal attributes section of the ad policy.
Using Facebook’s trademark, logo, images, or even just not capitalizing the word “Facebook.”
If your ads are disapproved after running for a period of time, it could be due to:
Frequency, or how long the ad has been running. If people see the same ad too often, they might report or hide it, which could encourage Facebook to close it down.
Negative user feedback plus reporting makes Facebook look more closely at an ad, so don’t just set the ad and forget about it.
A Facebook ads rep is assigned to review your account and finds your ads in violation of a policy that “slipped through the cracks" when you first set it up.
Any changes or updates to Facebook's software can also trigger a sweep of disapproved ads, and in this case, it might be a mistake.
How to Restore a Disabled Facebook Advertising Account
Trial and error will be a big part of all this. Trying a few things to remove the flag that caused the disapproval. Try the same ad from a different Facebook ad account and the same page, or a different ad with the same Facebook ad account and a different page.
The reasoning behind this is to isolate the offending variable. It’s important to know if it’s the ad account, the Facebook business page hosting the ad, or the ad itself. If nothing seems to work, get in contact with a person on Facebook.
Solution 1. Contact Facebook to Remove Disabled Status
In terms of how to appeal your Facebook ad account being disabled, the best way is to communicate with a human specialist.
At 9 a.m. EST on business days, go to Facebook Business Support.
To chat with a Facebook representative, on the Facebook Business Help Center home page, scroll down and choose the button "Get Started".
Then choose to Get Support on the page that opens.
After that, click the Chat button, which will send you to the Contact Support form.
Once you’re there, carefully enter all the requested information and check the question boxes to help a Facebook representative better understand your situation. Ready to communicate? Click Start Chat.
The Facebook representative should guide you through the next steps and may get your Facebook Ad Account enabled for your to advertise again.
If it does not work, be persistent. If you’ve tried to fix the ad and it is still being flagged, or if you have chatted with a support technician and didn’t like the answer, continue appealing. This process could take several days or even a couple of weeks.
If this was your first time running a Facebook ad, once you’ve cleared the flags, we suggest running a few easy Facebook ads, such as brand awareness ads, or boosting a Facebook video, just to get them approved and to familiarize yourself with the process. Typically, ads that don’t require the user to leave Facebook are approved more easily than those that send the user off Facebook. After the ads run for a few hours, you can turn them off. This should get your Ad account up and running.
Solution 2. Fill Out Forms to Enable Your Facebook Ad Account
If your Facebook ad account is still disabled, it can be dramatic both professionally and personally. The first and best option is to use the chat appeal process we mentioned above. And don’t forget to keep trying, even if you get a no the first time!
Alternatively, you can use two forms to reactivate a disabled Facebook account.
If you think your ad account was disabled because you violated a policy or standard, request an ad account review by filling out this form.
If you believe your ad account was disabled by mistake, present Facebook with detailed information by filling out this form.
After you send your request, keep continually monitoring the Facebook Help Center. Your disabled ad account may be reviewed at any time. Once it’s been reviewed, you’ll receive a response to your Help Center support inbox.
Solution 3. Utilizing a Legitimate Social Media Recovery Agency
There are tons of companies out there claiming they can assist you with your social media account. Chances are more than 75% of these companies are scams or are run by one guy in a different country that can easily disappear with your hard-earned money if the job is not done. We would know since we have been a victim of this!
Hiring a social media recovery agency can provide numerous benefits for businesses and individuals. These agencies specialize in rectifying issues that arise on social media platforms, from negative reviews and most importantly recovering social media accounts. By entrusting a legitimate social media recovery agency, you may effectively address issues quickly and proactively, preventing any long-term damage to public image and reputation.
Moreover, social media recovery agencies are equipped with the latest tools and techniques to combat many issues a social media account may be facing. In short, hiring a social media recovery agency is a smart investment for any business or individual looking to gain back their account.
We have partnered with a few social media recovery businesses for our clients and other partners. Our top choice would be by far Social Retrieving. They are exceptionally professional and have a proven track record of recovering businesses and Individual social media accounts, with respected customers such as YMCA and Rocket Dollar.
According to their description, "They provide nationwide support for recovering hacked, disabled, and banned social media accounts with their dedicated and helpful team. Social Retrieving can guide and assist any business or person that needs help with taking back their social media account."
You can browse their website here.
Solution 4. How to Contact Facebook Support For a Disabled Ad Account
While many users attempt to navigate Facebook’s automated systems or forms with little success, there is a more effective way to reach real support.
The most direct route is through Facebook’s Business Support Chat, available to users with active Business Manager accounts. To access it:
Log in to your Facebook Business Manager at business.facebook.com
Navigate to the Help or “?” icon in the top right corner of the screen.
From the dropdown, select “Contact Support” or “Help Center”, then choose the issue related to your ad account being disabled.
You should be presented with the option to chat with a Meta Representative (if available during business hours).
Use the chat to describe your situation clearly and request a manual review of your ad account status.
Tip: If you don’t see the chat option, try using a browser in incognito mode, switching accounts, or ensuring your Business Manager is set up properly. Meta only shows live support options to eligible accounts.
Speaking to a live agent is one of the most efficient ways to get insight into why your account was disabled and how to potentially restore access. Always remain professional, clear, and provide any information they request promptly.
Prevent Your Facebook Ad Account Being Disabled Again
Whether you’ve had your hand slapped or not, here are some tips to keep you from having to deal with losing your account:
1. Test ads before making a million of them. Set one up and get it approved before you duplicate the ad sets and start running multiple ads at once.
2. Be very familiar with the policies:
3. Have multiple administrators on each account for backup.
4. Don’t set up ad accounts with payment information until you’re ready to use them.
5. Use the Business Manager and stop using your personal ad account.
6. Watch the comments on the ads carefully and if you see negative feedback, address it promptly.
FAQ: Recovering a Disabled Facebook Ad Account
Q: Why was my Facebook Ad Account disabled?
A: Facebook disables ad accounts for many reasons, including policy violations, misleading landing pages, clickbait language, overuse of capital letters or punctuation, negative feedback, or frequent ad rejections. Sometimes, accounts are disabled due to mistakes during Facebook’s automated reviews or system updates.
Q: Facebook disabled my ad account for no reason. What should I do?
A: Even if it seems like there was no reason, Facebook likely flagged something in your ad, landing page, or account activity. Start by reviewing Facebook’s advertising policies and checking your ads for any disallowed content. Then, file an appeal through Facebook Business Support.
Q: How do I recover my disabled Facebook Ad Account?
A: You can try three main solutions:
Appeal through Facebook Business Support Chat – Speak directly with a Meta representative.
Submit Facebook appeal forms – Request a review if you believe your account was disabled by mistake.
Hire a legitimate social media recovery agency – If appeals fail, trusted recovery experts like Social Retrieving can assist.
Q: How do I contact Facebook support for a disabled ad account?
A: Log in to Business Manager at business.facebook.com, click the Help icon, and select Contact Support. If available, use the Chat with a Meta Representative option to speak with a live agent.
Q: What if Facebook’s appeal decision hasn’t changed in days or weeks?
A: Be persistent. Continue appealing through Facebook’s Business Support. Try different times of day, double-check your ads for compliance, and stay professional in all communication with Meta representatives.
Q: Can someone hack my account and cause my ad account to be disabled?
A: Yes. If your Facebook account is hacked, the hacker can run policy-violating ads, which often leads to the ad account being suspended. In this case, you should immediately secure your account, update your passwords, and contact Facebook Support for both account and ad recovery.
Q: Should I use third-party companies to recover my Facebook Ad Account?
A: Be cautious. Many companies are scams. However, some legitimate agencies, like Social Retrieving and others, specialize in recovering disabled, hacked, or suspended accounts and have a strong track record.
Q: How long does it take to recover a disabled Facebook ad account?
A: Recovery time varies. Some appeals are resolved within a few days, while others may take weeks depending on the issue and Facebook’s response time.
Q: How can I prevent my Facebook Ad Account from being disabled again?
A:
Follow Facebook’s ad policies closely.
Test ads in small batches before scaling.
Use Business Manager instead of a personal account.
Avoid prohibited or restricted content.
Monitor user feedback on ads and resolve complaints quickly.
Add multiple admins to your Business Manager for backup access.
Dealing with a disabled Facebook Ad Account can feel frustrating and even overwhelming, especially when it disrupts your business operations or marketing campaigns. The good news is that in most cases, recovery is possible if you take the right steps quickly. Whether the issue is tied to policy violations, a hacked account, or simply an error on Facebook’s end, persistence and patience are key.
Start by carefully reviewing your ads and landing pages for compliance, then appeal directly through Facebook Business Support. If those attempts don’t bring results, legitimate recovery agencies can provide professional assistance and increase your chances of success.
Most importantly, once your account is back, put preventive measures in place, stay updated with Meta’s policies, monitor your ads closely, and build redundancy in your Business Manager setup. By doing so, you’ll reduce the risk of facing another unexpected suspension and keep your advertising campaigns running smoothly.
